When will you ship my order?
Your order will be processed within 3 business days.

How can I check my order status & Tracking number?
There is 2 way to check your order status & tracking number.

1- Sign in to your Account (the one that you made your order with) and click on "Track My Parcel". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

2- You will received the sms for the tracking number.

What courier do you use ?
For shipping, orders will be delivered by the Courier company of your choice. You might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season and sale season.

After the goods are dispatched, how long does for standard shipping to deliver the package?
The estimated delivery time could be around,

For Semenanjung:
3-5 business days
For Sabah & Sarawak:
5-6 business days

The above are estimated time required by the courier service.

Will my package be delivered to my house or to the post office for me to pick it up?
Your AWAN will arrive at your house. In case you are not home or no one at the address to receive the good, you need to check with the your Courier Company by giving them the the tracking number. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.

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